SHIPPING & DELIVERY
Our Shipping & Delivery Policy
Purchase below RM300 in a single receipt, there will be flat shipping charges at RM10.00 (West Malaysia & East Malaysia).
Free Delivery when purchase more than RM300 in a single receipt (West Malaysia & East Malaysia)
Currently, we only provide shipping to Peninsular Malaysia and East Malaysia. Shipping Fees & Charges
Your parcels are delivered using the following courier services:
| PLACES | COURIER SERVICE AGENT | DELIVERY DAYS |
|---|---|---|
| Peninsular Malaysia | GDex | 5 days |
| Sabah & Sarawak, Labuan | GDex | 7 days |
DELIVERY CUT OFF TIME
We try our best to prepare your orders and send them out as soon as we can but orders can only be shipped during office working days and hours:
Delivery Day Cut OFF Time
Monday-Friday 9:00am – 5:00pm
*Office Hours are from Monday to Friday, excluding Public Holidays.
RE-DELIVERY POLICY
If we have attempted to deliver your order but you were not present to receive it, you will be presented a card with details to arrange for a re-delivery. If our courier agent unavailable to reach you after 3 delivery attempts, the products will be returned to our warehouse. Customer will be charged on the re delivery charges according to the Postage charges listed in item No.1 after arrangement of re-delivery for 3 failed attempts.
DURING PROMOTION PERIODS
During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual next day delivery promise due to large volume of orders, transaction and availability issues.
EXCHANGE/RETURN POLICY
We are committed to providing you with products of the finest quality.
Only damaged/faulty products or incorrect goods sent will be entitled for return or exchange. You may exchange your goods if the products in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. Exchange of goods is valid within 24 hours from goods received.
We only accept exchanges of equal or higher value. Where exchanges are of higher value, you must pay the difference in payment amount via direct bank transfer to: LUXOR BEAUTY WORLD SDN BHD (Maybank Account Number: 514169133351) contact us with proof of deposit for our reference before we courier the exchanged goods to you.
Kindly inform Customer Service before returning the item otherwise the request will not be processed. Sale or promotional items are not eligible for return and exchange.
Customers would have to bear the postage fees for shipping item(s) back to us during the return process, we will refund a maximum of RM5.00 for your return shipping charges to your account.
Please provide the return parcel tracking number for all items.
Please allow 14 working days for this process to be completed.
Refund will based on customer actual paid – Final payment to refund, voucher cannot change into cash term
For customer service or inquiries on shipping issues:
Please contact us at Tel: 03- 7681 2288 or enquiry@luxorbeautyworld.com.my
Our customer service will contact you during working days and hours.